Pre-Order Policy

Thank you for choosing to pre-order products from Get After It Australia. Please read the following pre-order policy carefully before placing your order. By placing a pre-order, you agree to comply with the terms and conditions outlined below.

Pre-Order Definition:

A pre-order refers to purchasing a product before it is officially released or becomes available for shipping. Placing a pre-order reserves your item(s) and ensures priority fulfillment once the product is in stock.

Pre-Order Process: Product Information: The website, www.getafteritaustralia.com.au, will clearly indicate which products are available for pre-order. Detailed product information, including estimated release dates, will be provided for each pre-orderable item.

Ordering and Payment: To place a pre-order, add the desired product(s) to your cart and proceed to the checkout. During the checkout process, you will be required to provide your personal information and payment details. Payment will be processed immediately, including any applicable taxes and shipping fees.

Release Dates and Availability:

Estimated Release Dates: Pre-order product pages will include an estimated release date, which is subject to change due to unforeseen circumstances. Please note that these dates are approximate and provided as a guideline only. 

Product Availability: While we make every effort to fulfill pre-orders on time, there may be instances where the availability of a product is delayed or unforeseen issues arise. In such cases, we will communicate any changes to release dates and availability via email or other contact methods provided during the ordering process.

Order Processing and Shipment:

Priority Fulfillment: Pre-orders will be processed in the order they are received. Customers who pre-order will receive priority fulfillment once the product becomes available.

Partial Shipments: If your pre-order includes multiple items, and some are available before others, we will hold the shipment until all items are in stock and ready for dispatch. We will not ship partial orders unless all included items are available. This ensures that you receive your complete order in one shipment. If you require some items before hand, it is best to place separate orders. 

Shipping Availability: Once all items in your pre-order are in stock, we will proceed with the shipment and provide you with a shipping confirmation email containing tracking information. You can then track the status of your delivery.

Shipping Confirmation: Once your pre-order is ready for shipment, you will receive a shipping confirmation email with tracking information. This will allow you to track the status of your delivery.

Cancellation and Refunds:

Cancellation by Customer: If you wish to cancel your pre-order, you may do so before the product is shipped. Please contact our customer support team through the provided contact information on the website to request a cancellation. Refunds for cancelled pre-orders will be processed according to our standard refund policy.

Cancellation by Get After It Australia: In rare cases, Get After It Australia may need to cancel a pre-order due to unforeseen circumstances, including product unavailability or manufacturing issues. If we cancel your pre-order, we will provide a full refund of the pre-order amount paid.

Changes to Pre-Order Policy:

Get After It Australia reserves the right to update or modify this pre-order policy at any time without prior notice. Changes will be effective immediately upon posting on the website. It is your responsibility to review the policy periodically.

By placing a pre-order on www.getafteritaustralia.com.au, you acknowledge that you have read, understood, and agreed to all the terms and conditions stated in this pre-order policy.

If you have any further questions or require assistance, please contact our customer support team for clarification. We are here to help!

Last updated: 06/11/2023